As I was driving to DIA to pick Natascha up I was trying to think about what I wanted to tell her and how she would possibly respond, and how I would respond back. I came to the decision that I need a voice recorder with me while I’m driving. This was not the first time that I have played out conversations in my head while driving that I would like to have with someone, 90% of the time I don’t end up having them. That is the problem. I either chicken out or forget what I want to say or the way I wanted to say it. I let my self get pushed or pulled off point and then never get what I wanted to said.

So starting first things this morning I get lots of phone calls from people saying " I got this letter from you and I don't know what it's about" I'm not sure where to send them, there are over 300 people in this office. Finally I get that figured out and learn a little bit about when is going on. Somehow, a bunch of peoples names and addresses got into the mailing database and were sent letter telling them about our merger. Well these are people who have no idea who we are or what is going on, so understandably they are upset, however I cant do anything about it. So why when I tell them to leave a message and someone will get back to them they get mad at me and keep calling, one person threatened to call the sheriff on me and another said they were going to call on the hour every hour untill or call the Better Business Burro. What do people expect the receptionist to do about it, I mean really, be patient, I tell them that I have had about 150 call today regarding this problem.